Being proactive is the key for delivering effective IT support solutions.
One of the key issues that we believe in is the people we employ and making sure they are trained the Ocram way!
Our philosophy is to look around, think laterally and be aware of the bigger picture.
When our helpdesk receives a call our people don’t just think about the problem at hand they instantly start to look at work around’s that can help the client get over there initial problem giving us time to resolve the problem if it is an issue which can’t be resolved immediately.
If on site for instants installing a new workstation, our engineers are trained to be aware of what is going on around them, are too many users printing to a specific printer when another printer is closer and not being used as much? These may not be big issues but if changes are made that can improve work loads of your staff.
Also using our support desk software it is possible to review trends and common problem occurrences enabling us to implement a fix to prevent them from happening in advance.
Our remote monitoring solution ensures that we are aware of a problem occurring such as repeated disks filling up in advance of them going wrong. Having remote management in place ensures that security updates are in place. Monitoring will produce alarms highlighting potential new and fast moving threats.
Being proud of what we do we believe that even if the word is over used it is important to think and act proactively.