Helpdesk

We are very proud of our help desk, our committed team are friendly and extremely skilled and care passionately about the work they do.

Ocram’s helpdesk has been equipped with tested and proven secure remote access technologies and remote management tools all chosen to provide as quick as possible fix time minimising interruption to your organisation and ensuring effective root cause analysis to the problems.

Our strategy is to achieve a high first time fix therefore we have structured our helpdesk team without recourse to a low end first line support team.

Our team undergo a high level of both technical and customer services training and for further reassurance they are fully backed by our senior team of technicians when required.

All our services are delivered following the well-established and industry recognised ITIL processes ensuring a well documented routine for support is followed.

Please contact us  to find out how our helpdesk team can help your organisations needs.

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